Refund policy
Effective Date: October 6, 2026
When an order from Community More has a problem, this is how to get in touch, return a qualifying item and receive a refund.
Before an order is processed
Need to cancel? Write to support@communitymore.com as soon as you can. Cancellation may no longer be possible once the order has been processed or shipped.
When you check your delivery
Returns are available for a manufacturing defect, damage during shipping or an item we sent incorrectly. A manufacturing defect means a flaw in the materials or workmanship. An item without a defect qualifies only when we sent the wrong product.
A change of mind, a different size expectation or personal preference does not qualify for a return. Please ask us about a product before buying if you need help deciding.
Request a return within 30 days of confirmed delivery. If the order arrived damaged, report the damage within 72 hours of delivery and send photos of the damaged product, the outside box and its condition, the readable shipping label and the inner packing materials.
When you send your request
Email support@communitymore.com with your order number and the reason for the return, adding the photos above for a damaged order. We review the request and confirm whether it qualifies within 1-2 business days.
Once the return is approved
We provide instructions for sending the item back. Follow those instructions; we cover return shipping for approved defective, damaged or incorrectly sent items, so returning a qualifying item costs you nothing.
After the item reaches us
We normally inspect the returned item and initiate the refund within 1-2 business days of receiving it. The refund is expected to arrive through your original payment method within 20 calendar days from the day we receive the returned item, including inspection, initiation and payment processing. When the money actually appears depends on your bank or payment provider.
Refunds go back to the payment method used for the purchase. We do not provide exchanges or store credit.
For the delivery timeline
Our Shipping Policy sets out the 2:00 PM (14:00) CT cutoff, usual 0-1 business days of processing and estimated 2-4 business days in transit after dispatch, including Alaska and Hawaii.
When you need a hand
Email: support@communitymore.com
Phone: (228) 287-1004
Hours: Monday-Friday, 9:00 AM - 6:00 PM CT