FAQ
Who operates this website?
Community More is operated by Endear Annoyer Link INC.
How do orders ship?
Orders ship via UPS, FedEx or DHL. Your shipping confirmation includes the carrier and tracking number for your shipment.
Where do orders ship from?
Orders ship from 700 Sarazen Dr, Gulfport, MS 39507. Inventory is held at 700 Sarazen Dr, Gulfport, MS 39507. We do not use a third-party fulfillment partner.
Where should I start when choosing a garden tool?
Start with the job: look at pruning tools for cutting, hand trowels and rakes for planting, and weeders or kneeling pads for work near the ground. Compare the chosen product's description and included pieces with what you need.
Where can my order be delivered, and what does shipping cost?
Standard shipping is free across the 50 U.S. states, including Alaska and Hawaii, with no minimum order. International, expedited and express shipping are unavailable. Full details are in our Shipping Policy.
What happens between checkout and delivery?
Orders usually take 0-1 business days to process, excluding weekends and major U.S. holidays. The cutoff is 2:00 PM (14:00) CT, U.S. Central Time (CST/CDT as applicable); orders placed after it are processed the next business day. After dispatch, estimated transit is 2-4 business days, including Alaska and Hawaii, subject to location and carrier conditions. A shipping email provides your tracking number. Full details are in our Shipping Policy.
What should I do if the delivered item has a problem?
Returns are accepted for manufacturing defects, shipping damage or a wrong item received; a non-defective item qualifies only if we sent the wrong product. Change of mind, size expectations and personal preference do not qualify. Request a return within 30 days of confirmed delivery. Report damage within 72 hours and include photos of the damaged item, outer box, readable shipping label and inner packaging. Email your order number and reason; we review eligibility within 1-2 business days, then provide instructions if approved and cover qualifying return shipping. Full details are in our Refund Policy.
When does a refund arrive after a return?
After we receive the return, inspection and refund initiation normally take 1-2 business days. The refund is expected to reach the original payment method within 20 calendar days from receipt of the returned item, including inspection, initiation and payment processing. Actual arrival depends on your bank or payment provider. Exchanges and store credit are unavailable. Full details are in our Refund Policy.
How can I talk to someone about my order?
Email support@communitymore.com or call (228) 287-1004. Support hours: Monday-Friday, 9:00 AM - 6:00 PM CT. We usually reply to emails within 1-2 business days.